Challenge:
October 3rd, 2018
The city of Orlando, Florida inspires incredible stories like nowhere else. It’s one of the world’s most visited destinations and home of more than a dozen theme parks, aquatic attractions, luxurious escapes, and world-class hotels. When a global distributor of healthcare products and services contacted CLI to orchestrate their airport transportation and shuttle service for nearly 1,200 people attending a sales convention in Orlando, we were eager to get onboard.
CLI offered to create and manage the complete corporate airport transportation package during a dental industry convention in June 2018. Our client trusted us to identify the required number of greeters, size of vehicles, and timing of arrivals for the shuttle service.
One month before the event, the guest list increased by 150% to 1,200 people. This particular group also had many flight changes due to airline delays and missed connections. CLI used our knowledge and relationships in corporate airport transportation to meet our client’s budget and maintain a flexible schedule.
For many groups, departures can be a challenge. Some individuals prefer to catch the shuttle service early, while the majority of guests may arrive all at once. CLI’s event manager planned for an influx of guests ready to catch their ride to the airport.
Engage:
Originally, CLI connected with this client in Las Vegas during a previous visit. Now, we continue to engage with our client by managing their corporate airport transportation in Florida, Dallas, and San Antonio.
In June 2018, CLI provided a complete corporate transportation package including airport arrivals and departures, greeters, and mini busses. Amidst flight delays and missed connections, CLI maintained a flexible schedule that was able to accommodate all of the changes and help guests reach their hotels and the convention on time. CLI event managers were equally capable at planning for departures. As guests came in waves to board the shuttle, our team was ready to transport them to the airport. Our expertise in airport shuttle service allowed us to create a schedule that would ensure a stress-free experience for our guests as they departed for the airport.
After the guest list increased 150%, CLI worked with our client to meet their budget and pull together a solution that would guarantee a smooth transportation schedule. Instead of charging short-term costs that is common practice for most event management companies, we offered a fair price and had personnel in place to make the necessary adjustments quickly and efficiently.
Resolve:
Our team offered a comprehensive, end-to-end transportation solutions while our dedicated staff provided a superior client experience. Guests continued to compliment our greeters and team leads. We provided the best shuttle experience and guests stated that the transportation was the smoothest they had ever experienced.
CLI Worldwide Transportation, a division of CLI Group Inc., is a full-service ground transportation company. We offer major corporate leisure and incentive event transportation services all across the globe in more than 650 cities around the world. Interested in a comprehensive transportation package? Let’s work together. Contact our team today.